GUARANTEE & REFUND POLICY
It is our guarantee to provide you with a polygraph examiner who is trained, experienced, licensed (if required) and willing to provide the customer with a quality polygraph exam within 30 days of our receiving your registration and deposit. We agree that the exam will be conducted in the geographic area selected by the customer during the registration process.
In order to complete the process of hiring a Global Polygraph Network examiner, we must first receive a deposit/referral fee. The amount of this deposit varies by location but is always paid in United States dollars. This fee will be deducted from the total exam fee. The balance of the exam fee (which can be found on our Test Locations and Fees page) is then payable directly to the examiner.
Global Polygraph Network is a referral service. The initial deposit is for the referral to a qualified examiner, not for the exam, although that amount is deducted from the published exam fee to determine the balance due. The referral is considered “digital goods” which can not be returned, so this referral fee is NON-REFUNDABLE unless we fail to live up to our guarantee (see above).
It is the customer's responsibility to insure that it is legal to request the exam in the jurisdiction where the exam is to be conducted. Global Polygraph Network will not provide illegal polygraph exams. A deposit submitted for an illegal polygraph exam will not be refunded.
Since we guarantee that an exam date will be offered to our customer within 30 days, it is also our policy that if our examiner is unable or unwilling to provide your exam within 30 days, we will refund the deposit. After an appointment is scheduled, however, most examiners will be flexible about changing appointment dates or times as long as reasonable notice is given to the examiner.
Once an appointment is scheduled, most examiners will require an additional deposit (not exceeding the exam fee). If the exam is to be given at the customer's location, it is the customer's responsibility to provide a suitable exam room for the test. Note that some examiners will not provide testing in private homes.
Once an appointment for a requested polygraph exam has been scheduled, the appointment may be canceled by contacting your local GPN examiner at least 24 hours prior to the scheduled appointment. If less than 24 hours notification is given to the examiner (including no-shows), the customer will be responsible for paying the balance of the exam fee to the examiner. This is a firm and enforced policy since the examiner can not typically fill an open appointment with less than 24 hours notice, so any short-notice cancellation usually results in lost income for our examiner. Some of our examiners may have additional requirements regarding the cancellations of appointments. Please discuss any additional requirements directly with your designated examiner.
We recommend that you do not submit your deposit until you are reasonably certain that you intend to follow through with the testing process. Please feel free to contact me at firstname.lastname@example.org if you have any questions or concerns about our refund or cancellation policies.
President, Global Polygraph Network